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Versatility send specific DDI from group (Read 1847 times)
stevedee
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Versatility send specific DDI from group
Apr 30th, 2014, 10:52am
 
Hi All

I have a BT versatility that has 2 departments, Sales and Lettings.

Sales has a DDI of 0161 111 1234 (for example) and this rings group 1 (Extension 201 - 204)
Lettings has a DDI of 0161 111 5678 and this rings group 2 (Extension 205-120)

Each extension has a DDI assigned to it which is for incoming calls.

What i would like to happen is, if extension 201 makes a call, it shows the DDI of the group she is in (so it should present 0161 111 1234) instead of their personal DDI

Is that possible? when i turn on Specific MSN/DDI it seems to show the DDI of the user, not the group

Many Thanks

Steve


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Braunton, North Devon, United Kingdom
Braunton, North Devon
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Re: Versatility send specific DDI from group
Reply #1 - Apr 30th, 2014, 5:14pm
 
I don't believe you can tell the Versaitlity to send a specific number to the line.  If you tell it NOT to send the DDI number, it will send the base line number.

Extensions > Send Specific DDI > uncheck the required extensions.
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