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https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl DIY Forum >> Alarms, Phones, Aerials, CCTV & Datacomms >> BT VERSATILITY SETUP PROBLEM https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl?num=1323789862 Message started by Fluffy100 on Dec 13^th, 2011, 3:24pm

Title: BT VERSATILITY SETUP PROBLEM
Post by Fluffy100 on Dec 13^th, 2011, 3:24pm

Hello All!
Newbie to this forum!

I have installed a BT Versatility syetem on 2 x Isdn lines (giving me 4 channels) with one BT V8 Feature phone and 4 x 325 handsets. As there are only 3 to 4 people in the office (on and off) as we leave our desks we have been taking our phones off the hook thinking this will give callers a busy tone. Apparently, they get a ring tone instead which is not what I'm after - I just need the busy tone. I have just set a simple ring group which is fine. Does anyone know how I can set engaged on busy at all handsets?

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by Fluffy100 on Dec 13^th, 2011, 3:43pm

Found it!!!
Set Reject on Bust in 'Lines' setup and all's well.

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by Lectrician on Dec 13^th, 2011, 8:09pm

Yep, thats it, so long as your ring group only contains the extensions you use (if you leave non-conected extensions in the ring group, the reject will not be inforced).

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by suziestaar on Jan 28^th, 2012, 4:27pm

Can someone help me? I have ten extensions on a Versitility System, all of which are V8 feature phones. Last night one of them started to show the message ISDN SERVICES instead of the normal menu. Now non of the buttons on the phone will work, no lines, no dialing tone and underneath this message is EXIT pointing to the first of the three buttons on the left hand side but when you press it nothing happens. Can anyone help me?

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by Lectrician on Jan 28^th, 2012, 4:35pm

Is it extension 20?

If it appears to have locked up, I would be tempted to do a warm restart. Under the top flap of the CCU you will see a small round button on a square base. Press this and then wait 3 or 4 minutes.

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by suziestaar on Jan 28^th, 2012, 4:39pm

I'm really sorry if this sounds dim but does the CCU stand for Central Control Unit? Is this the black box which is on the wall? I've had a look and I cant seem to see a flat on it anywhere?

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by suziestaar on Jan 28^th, 2012, 4:43pm

its extension 27 - extension 20 is the programme extension

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by Lectrician on Jan 28^th, 2012, 5:04pm

Is ext20 behaving as you would expect?

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by suziestaar on Jan 28^th, 2012, 5:20pm

yes its all working fine - just that one extension. I've tried to find the flap but there doesn't seem to be one so I'm assuming you mean remove the front/top panel ... where the CCU is located this isn't going to be an easy job so I might just wait until Monday and get an engineer in!

Title: Re: BT VERSATILITY SETUP PROBLEM
Post by Lectrician on Jan 28^th, 2012, 5:25pm

The cover with the logo on will lift upwards on a hinge, the reset button is inside this on the PCB.