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https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl DIY Forum >> Alarms, Phones, Aerials, CCTV & Datacomms >> BT versatility voicemail https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl?num=1349381526 Message started by davie on Oct 4^th, 2012, 9:12pm

Title: BT versatility voicemail
Post by davie on Oct 4^th, 2012, 9:12pm

Hi . I recently moved a vers to new premises . The cpu was frozen on re-instal , and was reset .All working ok ..except , customer advised me that system voicemail box not working as before. Messages left ok at x20 , and can be accesssed ok , but customer requires the red LED to be lit at all featurephones to allow access to messages . I know this is done using group mailbox ( 180 ? ) , but how to direct i/c calls to group mailbox ? Any help would be appreciated ,. cheers

Title: Re: BT versatility voicemail
Post by Lectrician on Oct 5^th, 2012, 7:37am

I assume you have some programming knowledge, so have not included everything, but....

To have calls direct immediately to voicemail, and show on all phones, you need to set the group divert to VM.

On any phone in the group (all phones by default are in group 1, 180), scroll down to GROUP DIVERT, and use the menu to select the group and select DIVERT TO VM.

The option will only be available in the menu if you have setup a group mailbox.

To setup a VM box for a group, you need to go to system programming > Extensions > VM boxes >Standard boxes. Select group 180.

You can use short codes, or set the short code to a feature button to allow you to turn on/off easily.

For example:

792 Group Divert All Calls
793 Group Divert On Busy
794 Group Divert On No Answer

So, 792180710 would divert all calls for group 180 to VM. 180 is the group, 710 is the 'extension' of the VM mail box.

Title: Re: BT versatility voicemail
Post by davie on Oct 5^th, 2012, 8:25pm

Tried that and it works a treat !

Thank you very much for your help

Davie

Title: Re: BT versatility voicemail
Post by davie on Oct 8^th, 2012, 7:25pm

Hi Lectrician , I,m afraid I jumped the gun .
The above only works when using grp divert all calls .
so, 792180710 will light all v8 term LEDs. ,but 794180710 will not and this is what my customer requires . I,ve been over it time and time again as per you advise , but no joy . Once again ,I would appreciate any help with this .
Thanks

Title: Re: BT versatility voicemail
Post by Lectrician on Oct 8^th, 2012, 8:51pm

Are we talking the top red LED, not a programmable function key?

I can't think why it wouldn't work at the moment.

Does entering the code set the divert on busy up, but it just doesn't show messages are there? Does "New Group Message" display on the screens?

Title: Re: BT versatility voicemail
Post by davie on Oct 8^th, 2012, 9:21pm

Hi Lectrician/ i have it now . I was still putting ' system voice mailbox ' on. Working ok now . I notice that 'grp divert all calls' puts a message on the screen ' grp divert set' , but 'grp divert no answ' doesn't change the screen at all .
However , I now have the top led showing at all xtns indicating a message and 'new grp message ' on screen so ,thanks again .

Title: Re: BT versatility voicemail
Post by Lectrician on Oct 9^th, 2012, 6:54am

That makes sence!