Ask The Trades - Print Page

Ask The Trades
https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl DIY Forum >> Alarms, Phones, Aerials, CCTV & Datacomms >> auto attendant on bt versatility https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl?num=1390034663 Message started by davie on Jan 18^th, 2014, 8:44am

Title: auto attendant on bt versatility
Post by davie on Jan 18^th, 2014, 8:44am

I have recently been to a versatility , and the customer wishes AA . I fitted the voice module and it works ok with system VM box . The problem is with the AA . I programed as follows ; Incoming ring to be answaered by AA . In grp 20 , enter x20 / in grp 19 , enter x21 / in grp 18 enter x22 / . An i/c call is answered by AA , and ,if the caller knows the xtn number and dials that number ,the xtn rings ok . However , if the caller is asked to press 1 for admin , 2 for accounts , 3 for sales , etc , then all the phones in grp1 will ring . I have removed all xtns from grp 1 , but then there is no i/c ring . X20's led flashes ,thats all . Am I missing something , or maybe its a software level issue ?
I would appreciate any help , thanks

Title: Re: auto attendant on bt versatility
Post by Lectrician on Jan 18^th, 2014, 8:58pm

I have not done anything with a versatility for a little while, as it's largely superseded these days. Will have a look over my notes though, as there was a firmware upgrade for Auto Attendant, although if you have the "press 1" option rather than "dial xxx" option, you should be on the latest version for Auto Attendant I believe.

If you remove all phones from G1, you would beed to direct incoming calls to another group, as nothing would ring. Unless I miss read your post? Not sure why all phones are ringing in G1 through AA though. Will look at my notes later.

Title: Re: auto attendant on bt versatility
Post by davie on Jan 19^th, 2014, 11:11am

Thanks for your reply . My mate has a vers , and ,progeamming exactly the same as me , his AA works fine . I'm sure now that this is a software level issue .