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https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl DIY Forum >> Alarms, Phones, Aerials, CCTV & Datacomms >> BT Versatility Voicemail issues https://www.askthetrades.co.uk/cgi-bin/yabb/YaBB.pl?num=1462911345 Message started by CalumMc on May 10^th, 2016, 9:15pm

Title: BT Versatility Voicemail issues
Post by CalumMc on May 10^th, 2016, 9:15pm

Hi, new to this forum but I'm seeing a lot of BT Versatility topics so hopefully someone could help, today I was at a customers site who has a BT versatility, I was doing various jobs one of which was installing a new extension on the PBX, there were clearly no spare on the terminals however found one that wasn't in use, I then removed the jumpers and put the new phone on it - worked fine, I added it to a group and that was also fine.
However when I was packing up the customer told me they could not divert their phone to voicemail, apparently it worked yesterday, the issue appears to be site-wide, they go through the menu on the phone - Divert>divert all calls>Voicemail, however voicemail is not showing up??
I don't have much experience on these systems, i've never installed only done small changes, can anyone be of assistance
Thanks
Calum

Title: Re: BT Versatility Voicemail issues
Post by Lectrician on May 11^th, 2016, 6:28am

Assuming you made no other programming changes, it sounds like the blue voicemail module is perhaps loose, or needs rebooting. Do a warm system restart. Check module is fully home.

Title: Re: BT Versatility Voicemail issues
Post by CalumMc on May 11^th, 2016, 10:20pm

Thanks for your reply, went back to site today, somehow all the mail boxes got unticked, strange, sorted now and customer happy though!