I posted a long while back saying I had been the victim of a rouge dialler. These diallers get installed on your machine by remote computers while you surf the net. They then 'activate' and dial upto the internet via premium rate numbers.
As I had broadband, I was totally unaware that these calls where taking place - I should have disconnected the modem, but was still using it for fax's.
I had a bill in the region of £200 from BT. This was due to the dialler, and BT would not refund. The are not responsible for premium rate numbers, and only recieve a tiny percent of the money - the connection charge.
BT did however give me the contact details of the company who had swindled me.........located in spain.
This was almost 12months ago, and I have been in contact with the said company monthly by POSTAL LETTER - they will not communicate by phone or email.
The have been most avaisive over the matter, but I assume began to get pi55ed off with the letters..........AND HAVE PAYED ME BACK WHAT IS OWED!!!
I want to stress to anyone else who has been unfortunate enough to suffer these diallers - stick with it, keep the correspondence up, don't let them win!!!!!!
They have paid me back in full, the only way they would was with several photo copied bills/documents etc, and a special international transfer number from my bank. I supplied all of these time and time again, and they have finally paid! The only thing is, my bank charge me £4 for the transfer
I am not going to go chasing that - im happy with what I have got!
I have ensured my bank have kept copies of my correspndence with the company, and have had the bank sign them, and write a covering letter. This was purely as I was very dubious of giving out details of my account to spain, even thought the details I gave can only be used to pay in, not withdraw.
I hope others will read this, and realise they can succeed against the con-men!