was it an expensive toaster??
if its relativly cheap then a year is about right
if it was medium price then you would expect it to last a bit longer
sale off goods act
Quote: * - The law says that goods that are of satisfactory quality are free from minor defects, have good appearance and finish and are durable, safe and fit for all the purposes for which such goods are commonly supplied.
* In addition to being fit for their every day purpose goods should be fit for any specific purpose you agreed with the seller at the time of sale [for example, if you specifically asked for a printer that was compatible with your computer]
If your goods are not satisfactory you may be able to make a claim for up to 6 years in England and Wales and 5 years in Scotland after the purchase of your goods, for a refund, repair or replacement.
phone up the supplier or shop you bought it from and when they say its just out off g/tee just say your not claiming off the g/tee you are expecting a replacement because the sale off goods act say "the toaster must be fit for purpose" as reputable brand at a not so small price you expected at least 3 years before failure so not fit for purpose
they may start saying about indipendant report at your cost this they are entitled to do but you get the money back if its faulty
if they suggest it you may be better getting your own indipendant report
but before any off that unplug turn upside down and see what falls out
consumer direct
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourright...