Hi first post here. I'm posting on behalf of my parents who've just paid a lot of money for a new double hipped conservatory that is pretty much fully built now. Before any building work began they received colour CAD drawings of the design-to-be and also spoke with the surveyor who went over some details with them and he personally made a point of mentioning that all the framework from the windows would align with the framework on the roof for obvious asthetical reasons... Stating that anything otherwise would look "off".

Unfortunately, the frames of the roof and the windows don't line up at all and once you know about it you notice it constantly. My mum has a keen eye for detail so it's really stressing her out but when she approached the company about it they said it's not possible to have things line up due to the position of the roof against the house and the fact that the conservatory is double hipped.

This all sounds a bit fishy to me due to the fact that nothing was picked up by the surveyor and the CAD drawings show otherwise but it's hard to know what's right and wrong in this situation so I'm hoping to get a better understanding of this.

I've attached some photos along with the CAD drawings.

Thanks!

I agree it doesn’t look great but to fix this might involve building a whole new conservatory so they are obviously not going to easily accept responsibility. The trouble with many window firms is that the surveyor is really just a salesperson and will promise you anything to get a sale.